SmarterSpace Storage: Self Storage FAQ
How can we help our customers navigate the self storage FAQ that come up during the rental process? SmarterSpace Storage strives to make the self storage process as straightforward as possible, but we understand if you have some questions along the way. If you are new to SmarterSpace Storage, we’ve compiled a list of the self storage FAQ we get most. Hopefully we will answer all your questions below, but if we do not, please do not hesitate to give us a call or shoot us an email!
What is Noke Smart Entry?
Noke Smart Entry gives you smartphone-based access to the property, so you’re not relying only on keys, gate codes, or combinations.Can I share access to my storage unit digitally?
Yes. Approved access can be shared digitally with trusted family, employees, movers, or contractors, so you don’t have to hand out physical keys or codes.Do I need a padlock for my unit rental?
Units work with our interior smart-lock system for controlled digital access. Exact rental requirements can vary, so please confirm the current lock policy with our team when you reserve your unit.How does covered loading work?
You can drive beneath the building to load and unload, keeping you and your belongings out of the Florida sun and rain.Are the cameras at SmarterSpace Storage monitored?
Yes. Cameras are monitored at night, with a central-station team able to communicate directly with anyone on the property through live voice-down capability to help discourage unwanted activity.Is the facility solar powered?
Our facility uses rooftop solar panels that offset nearly all of our utility consumption, supporting a more efficient, modern operation.Does elevator access use smart entry?
Yes, elevator access is included as part of our smartphone-controlled entry system. Please confirm the exact access steps for your unit with our team when you move in.Does renting storage units require rental protection?
Yes, we do require rental protection when you are renting a storage unit. You can provide proof of your own protection plan as you are checking out, or you can purchase one of our protection plans. We offer a few different options, so you are able to choose the best for your situation. Ask our storage experts which plan would be best for you.How do I pay my bill online?
Navigate to the top of our website, and you will see a button to go to your account. Click this button to login to your account. From here, click on the storage unit in your account that you wish to pay the bill for. If you prefer not to have to log in, you can also continue as a guest. You can also choose to prepay for your upcoming month’s bill.How do I reach someone after hours?
If you have an urgent issue after business hours, please call our FL location and press 1 to speak with a representative. You can find our storage facility’s phone number listed on our website’s “Contact” page. Additionally, there is a chat button on the website that can support you. Feel free to call or send us an email at any time.Can I rent short-term?
We offer month-by-month storage leases to allow for flexible rental space. You will never be stuck in a long contract. Rent for a month, a few months, or find your long-term storage solution with SmarterSpace Storage.What discounts do you offer?
Currently, our storage facility offers a variety of storage discounts.- Customers ages 65+ can receive our senior discount of 5% off monthly.
- Active duty military members can receive 10% off monthly. Thank you for your service!
- Additionally, when you refer a friend, you and your friend both receive $50 off your next storage rental.
